Installing an eSIM when the code is on the same phone
If the code image is on the same phone's screen, you cannot point its camera at it. That does not make the package unusable. First open your order's instructions: available installation methods depend on the device and service provider.
Key points
- Use the installation methods specified in your own order.
- Do not delete an existing profile or share the code in a public chat.
Find a suitable method
Your order may contain an installation link or details for manual entry. Open the official instructions for your exact phone model and compare them with the details you received. Not every device supports scanning a saved image, so do not assume that option is available.
Prepare another screen if needed
If the instructions call for scanning with the camera, you can open the order on your computer or another trusted device. Install on the intended phone using a stable internet connection. Check that the other screen shows the code from your order for the eSIM you intend to install.
Check the result without repeated attempts
After installation, find the new profile in the line settings and give it a clear name. If an error occurs, save its wording and contact support. Do not repeatedly scan the code or delete the profile: reinstallation depends on the package terms.
Keep the code and activation details private. For help, the order number and a description of the step where you encountered difficulty are usually enough.
Sources and further reading
- Set up eSIM on iPhone · Apple Support
- How to use an eSIM with your Galaxy phone · Samsung Support
